Privacy Policy

Introduction

Welcome to PackRapid. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy sets out how we collect, use, store, and disclose your personal information when you use our website, our AI design tools (the 'Services'), and interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information:Name, email address, phone number, shipping address, and billing information when you create an account, place an order, or contact us.
• Design and Project Information:Any text prompts, images, logos, brand guidelines, and other files you upload or provide to our AI Designer. This also includes the resulting 3D models and designs generated by the Service. Your designs are your intellectual property and are treated as confidential information.
• Usage Data:Information on how you access and use the Service, such as your IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service, including processing your orders and managing your account.
• To improve our AI models and Services. We may use anonymized and aggregated data to train our algorithms, but we will never use your specific, identifiable designs for training without your explicit consent.
• To communicate with you, including responding to your inquiries and sending you service-related notifications.
• To provide you with news, special offers, and general information about our services unless you have opted not to receive such information.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information under the following circumstances:

• With Service Providers:We may share your information with third-party companies that perform services on our behalf, such as payment processors and shipping carriers.
• With Manufacturing Partners:When you place an order, we will share the necessary design files and shipping information with the vetted manufacturing partner selected by our system to produce and deliver your order. All partners are under strict confidentiality agreements.
• For Legal Requirements:We may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation.

4. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

5. Security of Data

The security of your data is important to us. We use commercially acceptable means, including encryption and access controls, to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

7. Contact Us

If you have any questions about this Privacy Policy, pleasecontact us.